Have a question?

Contact us at
customercare@oliviapalermo.com

or check out these frequently asked

questions.

Orders
How do I place an order?

You may select the desired product and ADD TO BAG. You can continue shopping, or VIEW BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.

I have an item in my order that I preordered. When will my other items shipped?

Pre-ordered items will ship separately from non-preordered items in an order. Pre-ordered items cannot be shipped via express shipping.

Orders with items marked with an Estimated Ship Date will all ship at the same time with the selected shipping method.

How fast will my order be processed?

We process all orders placed before 12PM (on weekdays) within 1-2 business days after the order is placed. Business days are Mondays through Fridays, excluding holidays.  Please note that we do not process, ship orders on Saturdays and Sundays or on the following US Federal

Holidays:

New Year’s Eve

New Year’s Day

Martin Luther King, Jr. Day

President’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas

Orders placed on these days will be processed the following business day. Delivery is dependent on FedEx and can be subject to weather delays.

How fast will my international order be processed?

International orders placed before 12PM (on weekdays) will be processed within 1-2 business days after the order is placed. Please note that we do not process, ship orders on Saturdays and Sundays or on Holidays. Business days are Mondays through Fridays, excluding holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.

Can I cancel or modify my order?

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact customercare@oliviapalermo.com after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

What do I do if I am interested in a product that is sold out?

For products that are sold out, please find the Waitlist button on the product pages of our website and add your e-mail address to the Waitlist. Once the product is back in stock, we will contact you via e-mail.

I received my order and an item was damaged.

We are glad to help with damaged items. Please e-mail pictures, a brief description of the damage, the order number and your shipping information to customercare@oliviapalermo.com. We will follow-up with next steps as soon as possible. Olivia Palermo Team will determine the best resolution and may ask to see a product in person before making a decision.

How is my credit card information saved?

We do not store any of your credit card information on our website. We use Shopify Payments, a reputable and secure payment processor available, for processing all of our online transactions.

Shipping
What shipping options do you have?

We provide real-time shipping rates via FedEx for orders shipping. Please allow 3-5 business days for arrival. Orders are shipped domestically from Farmingdale, NY and internationally from Paris, France.

We offer the option for express saver delivery (3 business days), ground home delivery (1 business day), two day delivery, two day morning delivery, standard overnight delivery, priority overnight delivery, and first overnight delivery shipping via FedEx.

What countries do you deliver to?

We shop to the following countries:

Albania

Algeria

Andorra

Angola

Argentina

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia And Herzegovina

Botswana

Brazil

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Canada

Cayman Islands

Chad

Chile

China

Colombia

Congo

Congo, The Democratic Republic Of The

Cook Islands

Costa Rica

Croatia

Cuba

Cyprus

Czech Republic

Côte d'Ivoire

Denmark

Djibouti

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Estonia

Ethiopia

Falkland Islands (Malvinas)

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guatemala

Guinea

Guyana

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kuwait

Lao People's Democratic Republic (the)

Latvia

Lebanon

Liberia

Liechtenstein

Lithuania

Luxembourg

Macao

Macedonia, Republic Of

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Martinique

Mauritius

Mexico

Moldova, Republic of

Monaco

Mongolia

Montenegro

Morocco

Mozambique

Myanmar

Namibia

Nepal

Netherlands

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Norfolk Island

Norway

Oman

Pakistan

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Qatar

Republic of Cameroon

Reunion

Romania

Russia

Rwanda

Saint Barthélemy

Saint Helena

Saint Kitts And Nevis

Saint Lucia

Saint Martin

Saint Pierre And Miquelon

Samoa

San Marino

Sao Tome And Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Singapore

Sint Maarten

Slovakia

Slovenia

Solomon Islands

South Africa

South Korea  

Spain

Sri Lanka

Suriname

Sweden

Switzerland

Taiwan

Tajikistan

Tanzania, United Republic Of

Thailand

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States

United States Minor Outlying Islands

Uruguay

Uzbekistan

Vanuatu

Venezuela

Vietnam

Virgin Islands, British

Wallis And Futuna

Zambia

Zimbabwe

How do I know what the duties and taxes are?

Import duties and taxes will be displayed with shipping charges at the time of checkout. If DDU (delivery duty unpaid) is an option for your country, it will display this with your available shipping options at the time of checkout. If you select a DDU service, you will be responsible for paying the duties and taxes to the carrier upon arrival of your package.

Do you deliver to P.O. boxes?

We do not ship to P.O. boxes, as FedEx cannot deliver to P.O. Boxes at this time. Please provide a non-PO Box address for the shipping address.

My tracking number says my order is delivered, but I cannot find it.

If your package has not arrived on the desired delivery date, please contact FedEx to open a trace ID number. Once you have a trace ID number, please contact us at customercare@oliviapalermo.com with the trace information. We will follow-up with you within 2-3 business days with updates and next steps. In addition, we recommend checking with your neighbors to see if they accidentally received your package. It can take up to two weeks to replace lost merchandise while we investigate with FedEx. Olivia Palermo Team is not responsible for lost packages reported more than 3 weeks past the delivery date.

RETURNS & EXCHANGES
What is your return policy?

You may return your purchase by returning it back to the Olivia Palermo Online Store. Returns will only be accepted with proof of purchase on items with fifteen (15) days from the date of shipment. Returns are subject to following guidelines.

Items must be in original condition (including tags) and must not have been worn, altered or washed. All packaging (including garment bags) shipped with your order must be returned. Once a tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our return time frame.

How do I make a return?

To begin the return process, please fill out our Return Form that came with your original order. You will need to contact customercare@oliviapalermo.com to generate a return number on your behalf in order to complete the Return Form.

Carefully pack your merchandize with original tags in original condition and please include a copy of your original Pack Slip and Return Form. For your convenience, we have included a pre-paid FedEx return label with your order. Please retain a copy of your FedEx Return tracking number and drop the box at a FedEx location or five any FedEx provider. Please see the FedEx return label instructions for additional shipping details.

What is your exchange policy?

Olivia Palermo Online Store does not offer exchanges. To ensure availability, please return your unwanted purchase and place a new order for the merchandise you wish to receive.