Contact us at
customercare@oliviapalermo.com
or check out these frequently asked
questions.
Have a question?
How do I place an order?
You may select the desired product and ADD TO BAG. You can continue shopping, or VIEW BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.
How fast will my order be processed?
We process all orders placed before 12PM (on weekdays) within 2-5 business days after the order is placed. Business days are Mondays through Fridays, excluding holidays. Please note that we do not process, ship orders on Saturdays and Sundays or on the following US Federal Holidays:
New Year’s Eve
New Year’s Day
Martin Luther King, Jr. Day
President’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas
Orders placed on these days will be processed the following business day. Delivery is dependent on FedEx and can be subject to weather delays.
How fast will my international order be processed?
International orders placed before 12PM (on weekdays) will be processed within 2-5 business days after the order is placed. Please note that we do not process, ship orders on Saturdays and Sundays or on Holidays. Business days are Mondays through Fridays, excluding holidays. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.
Can I cancel or modify my order?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact customercare@oliviapalermo.com after placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
What do I do if I am interested in a product that is sold out?
For products that are sold out, please find the Waitlist button on the product pages of our website and add your e-mail address to the Waitlist. Once the product is back in stock, we will contact you via e-mail.
I received my order and an item was damaged.
We are glad to help with damaged items. Please e-mail pictures, a brief description of the damage, the order number and your shipping information to customercare@oliviapalermo.com. We will follow-up with next steps as soon as possible. Olivia Palermo Team will determine the best resolution and may ask to see a product in person before making a decision.
How is my credit card information saved?
We do not store any of your credit card information on our website. We use Shopify Payments, a reputable and secure payment processor available, for processing all of our online transactions.
What shipping options do you have?
All the orders are shipped with UPS. As soon as your order leaves our warehouse, you will receive a shipping confirmation by email or text. Please allow 5-7 business days for arrival.
What countries do you deliver to?
We ship to the following countries:
Albania
Algeria
Andorra
Angola
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia And Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Canada
Cayman Islands
Chad
Chile
China
Colombia
Congo
Congo, The Democratic Republic Of The
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Côte d'Ivoire
Denmark
Djibouti
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kuwait
Lao People's Democratic Republic (the)
Latvia
Lebanon
Liberia
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, Republic Of
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Martinique
Mauritius
Mexico
Moldova, Republic of
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar
Namibia
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Norfolk Island
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Republic of Cameroon
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts And Nevis
Saint Lucia
Saint Martin
Saint Pierre And Miquelon
Samoa
San Marino
Sao Tome And Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
South Africa
South Korea
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic Of
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Wallis And Futuna
Zambia
Zimbabwe
Do you deliver to P.O. boxes?
We do not ship to P.O. boxes, as FedEx cannot deliver to P.O. Boxes at this time. Please provide a non-PO Box address for the shipping address.
My tracking number says my order is delivered, but I cannot find it.
If your package has not arrived on the desired delivery date, please contact FedEx to open a trace ID number. Once you have a trace ID number, please contact us at customercare@oliviapalermo.com with the trace information. We will follow-up with you within 2-3 business days with updates and next steps. In addition, we recommend checking with your neighbors to see if they accidentally received your package. It can take up to two weeks to replace lost merchandise while we investigate with FedEx. Olivia Palermo Team is not responsible for lost packages reported more than 3 weeks past the delivery date.
What is your Return & Exchange policy?
For the lescarf collection curated by Olivia Palermo, please contact returns@le-scarf.com with customercare@oliviapalermo.com in copy if you would like to return or exchange an item.
If you are not satisfied with your purchased item(s), please feel free to return or exchange the item(s) within 14 days after receiving the order.
To be fully reimbursed, the returned items need to be in their original condition along with the receipt, whether it is a copy or the original.